Terms of Service

By creating a SONAVELLE account, booking an appointment, or offering services as a beauty professional, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, do not use SONAVELLE.

You must be at least 18 years old to create an account. Appointments for minors must be booked and attended by a parent or legal guardian.

SONAVELLE is a technology platform that connects customers with independent beauty professionals ("Beauty Pros"). Beauty Pros are independent contractors who set their own services, prices, durations, availability, and working conditions. They are not employees, agents, or partners of SONAVELLE.

SONAVELLE does not perform beauty services, does not supervise appointments, and does not guarantee the quality, safety, licensing, or outcome of any service. Verify that your Beauty Pro holds the licenses required by your state before your appointment.

• You must provide accurate information and keep your login credentials confidential.
• You are responsible for all activity that occurs under your account.
• Beauty Pro accounts must complete Stripe onboarding and publish at least one real service and real availability before they can receive bookings.
• We may suspend or terminate accounts that violate these Terms, misuse the platform, or create risk for other users.

When you book, you request a specific service at a specific date and time from a specific Beauty Pro. A booking forms a direct service agreement between you and that Beauty Pro. Arrive on time and disclose allergies, sensitivities, medical conditions, or prior chemical treatments that may affect the service.

Reschedule requests may be submitted through the app and take effect only when the Beauty Pro approves them. Late arrivals may shorten the service or be treated as a no-show at the Beauty Pro's discretion.

Payments are processed by Stripe. Prices are displayed in U.S. dollars and set by the Beauty Pro. When a booking is paid, funds are charged to your payment method and settled to the Beauty Pro's connected Stripe account.

SONAVELLE charges a 10% service fee on each successful booking payment. The remaining 90% belongs to the Beauty Pro, before Stripe's own processing fees. Gratuity, parking, travel, and add-on charges agreed directly with your Beauty Pro are not handled by SONAVELLE.

You agree not to initiate a chargeback in place of using the cancellation and refund process described below.

This is the cancellation policy enforced by the app. Refund amounts are calculated automatically and shown to you before you confirm a cancellation.

When the customer cancels:

• 24 hours or more before the appointment start time — 100% refund.
• Between 2 and 24 hours before the start time — 50% refund.
• Less than 2 hours before the start time — no refund.

When the Beauty Pro cancels:

• A Beauty Pro cancellation, at any time, results in a 100% refund.

Refunds are issued to the original payment method and include a proportional return of SONAVELLE's 10% service fee. On a $100 booking that means: a 100% refund returns $100 to you and nothing is retained; a 50% refund returns $50, the Beauty Pro keeps $45 and SONAVELLE retains $5; with no refund the Beauty Pro keeps $90 and SONAVELLE retains $10. Refunds typically appear on your statement within 5–10 business days depending on your bank.

No-shows are treated as a cancellation under 2 hours. Unpaid bookings can be cancelled at any time with no charge.

• Hold and maintain all state and local licenses, permits, and insurance required for the services you offer.
• Follow applicable sanitation and health regulations.
• Describe services, prices, and durations accurately, and honor confirmed bookings.
• Report and remit your own taxes; SONAVELLE does not withhold taxes on your behalf.

In-app messaging is for coordinating bookings. Do not use SONAVELLE to harass, defraud, discriminate, spam, solicit off-platform payment to avoid fees, scrape data, or upload unlawful or infringing content. We may remove content and terminate accounts that break these rules.

SONAVELLE is provided "as is" and "as available," without warranties of any kind to the maximum extent permitted by law. We are not responsible for the acts or omissions of Beauty Pros or customers, including injury, allergic reaction, or dissatisfaction with a service.

To the fullest extent permitted by law, SONAVELLE's total liability arising out of or relating to the platform is limited to the greater of the SONAVELLE service fees you paid in the six months before the claim, or $100. We are not liable for indirect, incidental, or consequential damages.

You agree to indemnify and hold harmless SONAVELLE and its officers and staff from claims, damages, and expenses arising from your use of the platform, your services, or your breach of these Terms.

These Terms are governed by the laws of the State of New York, without regard to conflict of law rules. Disputes will be resolved by binding individual arbitration under the rules of the American Arbitration Association, except that either party may bring a claim in small claims court. Class actions and class arbitrations are waived.

We may update these Terms. Material changes will be communicated in the app or by email, and continued use after the effective date means you accept the revised Terms.

Questions? Contact us at support@sonavelle.com.