Privacy Policy

• Account information — name, email address, password credentials handled by our authentication provider, and whether you are a customer or Beauty Pro.
• Profile information — for Beauty Pros: studio name, city, bio, services, prices, durations, and availability.
• Booking information — appointments, dates, times, services, prices, reschedule requests, cancellations, and refund records.
• Messages — the content and timestamps of conversations between customers and Beauty Pros.
• Payment information — processed by Stripe. We store payment status, amounts, service fee, refund amounts, and Stripe identifiers. We never receive or store your full card number.
• Technical information — device, browser, and log data used to operate and secure the service.

• To create and manage your account and authenticate you.
• To show Beauty Pro profiles, availability, and pricing, and to process bookings.
• To process payments, apply SONAVELLE's 10% service fee, and issue refunds under the cancellation policy.
• To deliver in-app messaging and notifications about bookings, reschedules, and cancellations.
• To prevent fraud, enforce our Terms, and meet legal and tax obligations.
• To improve the reliability and design of the product.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

When you book, the Beauty Pro sees your name, the service, date and time, payment status, and any messages you send. As a customer you see the Beauty Pro's public profile, services, prices, and availability. Other customers and other Beauty Pros cannot see your bookings, your messages, or your contact details.

• Stripe — payment processing, Beauty Pro payouts, and refunds (Stripe's own privacy policy applies to the data it collects).
• Our cloud database and authentication provider — secure storage of account, booking, and messaging data.
• Email delivery for account confirmation and transactional notices.

We may also disclose information when required by law, to protect our rights, or as part of a merger or acquisition.

Access to your data is restricted at the database level so that you can only read and write records that belong to you or to a booking you are part of. Payment credentials are handled entirely by Stripe. No system is perfectly secure, so please use a strong, unique password and tell us promptly about any suspicious activity.

We keep account and booking records for as long as your account is active and afterward as needed for tax, accounting, dispute-resolution, and legal-compliance purposes. Messages tied to a booking are retained with that booking record.

Depending on where you live — including under the California Consumer Privacy Act and similar state laws — you may request access to, correction of, a copy of, or deletion of your personal information, and you may opt out of the sale or sharing of personal information (which we do not do). We will not discriminate against you for exercising these rights.

To make a request, email privacy@sonavelle.com from the address on your account.

SONAVELLE is not intended for anyone under 18. We do not knowingly collect personal information from children, and we delete such information when we learn of it.

We may update this policy and will post the revised date at the top of this page. Material changes will be announced in the app or by email.

Contact us at privacy@sonavelle.com.