We're here for customers and Beauty Pros. Find quick answers below or email us directly.
Contact support
Email our team and we'll get back to you as soon as we can.
Email supportMbathiesokhna04@gmail.comTapping the button opens your email app with the address pre-filled.
Browse pros from Explore, open a professional's profile, choose a service, pick an available date and time, and confirm. You'll get a confirmation in your Bookings and Messages.
Yes. From your Bookings, open the appointment to request a new slot or cancel. Refund amounts follow our cancellation policy: 100% if cancelled 24+ hours ahead, 50% within 2–24 hours, and no refund under 2 hours. Beauty Pro cancellations are always refunded in full.
You're charged when a paid booking is confirmed. Refunds go back to your original payment method and typically appear within 5–10 business days, including a proportional return of SONAVELLE's 10% service fee.
Complete Stripe Connect onboarding in Studio, then add at least one real service and set your availability. Customers can book you once both are in place.
You can message the other party directly from a booking. Conversations are private to you and that professional — no one else can read them.
Your account, bookings, and messages are protected by row-level security tied to your account. See our Privacy Policy for details.
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